Bit. Bit. Bit. The electronic pulse fires
across the matrix, sending digit after digit down the gold and
copper wire, to the server's snaking cord and the fibre-optic
cable that runs right out to the sea. Bit. Bit. Bit. The currency
of information shoots around the earth and the value of the
writer's words increase with each electric shock. Bit. Bit. Bit.
"I don't want to know about it. I just don't want to
know aaanything about it!" says freelance writer Heather
Robertson. "I don't want to know about the technology. I just
want to be fairly paid."
Robertson doesn't want to know
about the circuitry and programming behind the databases that
hold her words. All she needs to know is that electronic versions
of her work are being sold without her consent. It's a situation
she could never have predicted when she started writing 25 years
ago. Like most freelancers, Robertson always thought the
publisher's verbal agreement or assignment letter bought first
North American rights - and nothing more. In February 1996 she
found out the truth. Her publisher, McClelland and Stewart, had
sold The Thomson Corporation the right to use an excerpt from her
book Driving Force in the October 1995 issue of
Report on Business Magazine. As a freelancer
for The Globe and Mail, she had also written
several book reviews - reviews that she thought would be
published once on paper and never again. But the use of those
articles didn't stop after the first publication: Thomson put the
book excerpt and reviews onto its database, InfoGlobe, and people
paid to read her work.
Robertson never saw any of that
money. But she's asking for it now. And with her $100-million
class action lawsuit against The Thomson Corporation, Information
Access Company, Thomson Canada Ltd. and its affiliates, Heather
Robertson is fighting on behalf of freelance writers across
Canada.
Sitting in the kitchen of her country home,
Robertson seems a most unlikely hero for electronic rights. In
her beaded moccasins and pale green sweat suit, she looks more
like a model for Cottage Life than
Wired. I, myself, am a
Wired-girl. A Web-designing, C-programming,
three-hours-a-day-on-the-Net kind of girl. So I've known about
this database technology for awhile. But as a writer and computer
geek, I'm starting to realize that I'm one of a rare new breed: a
techno-literate content creator. Most writers didn't think much
about electronic formats when publishers first started using them
20 years ago.
Initially, publishers simply saw
electronic databases as compact alternatives to filing cabinets,
but it didn't take long before the commercial possibilities
became apparent. By the late 80's, you could search thousands of
articles in a matter of seconds by variables such as author,
subject or title - as long as you paid for the privilege.
And there are so many ways to pay! Which would you
prefer: an annual fee billed to your personal or business
account, or a fee based on the amount of time spent on your
search? Would you rather have a copy of the database sent to you
annually on CD-ROM or access through a remote server? And what
about special services, like having only the articles that
interest you sent automatically by e-mail? But wait! There's
more! Why not access your favourite paper products on the World
Wide Web, for "optimally repurposed material." What? You say
you've never heard of repurposed material? Why, it's the latest
thing. Just rip out the content of any old magazine or newspaper
and shove it into an electronic format.
Yes, those
ingenious publishers and database companies have found just about
every way to make money from your information needs. And they can
make even more money by licensing their material to companies
such as Knight-Ridder Information, Inc., which sit at the top of
the information food chain. Knight-Ridder is one of a few immense
U.S. companies which own the computer systems used to search
databases such as Southam's Infomart Online. So Knight-Ridder
gets its content from databases, databases get it from
publishers, publishers get most of it from staff contributors -
and the rest from poorly paid freelance writers.
So how
does Knight-Ridder ensure that the publishers have the right to
license the material they sell? "We really have no control over
that," says Susan Prather, senior manager of marketing
communications at Knight-Ridder. "We simply have to assume that
they have the right, or that they are at least being honest with
us that they have the rights for redistribution." Without that
control, says Prather, Knight-Ridder simply can't be held
responsible. Besides, the bulk of the content on databases is
created by magazine and newspaper staffers, whose copyright
automatically reverts back to the publisher.
According
to Canadian copyright law, the situation should be just as clear
for freelancers. It stipulates that the copyright of any
creation, be it a photograph, illustration or written work,
belongs to the creator unless otherwise specified. But without a
legal contract between the freelancer and publisher, not much has
really been specified. And back then, Robertson didn't see the
need for any specification. Nobody did, because nobody took much
notice of the new technology - except the publishers.
Freelance writers' groups like the Periodical Writers'
Association of Canada (PWAC) certainly weren't pressing the
issue. John Mason, past national and Toronto-chapter president of
PWAC, argues that during the last 10 years there was no way they
could monitor what was going on because "the technology was such
a barrier to entry."
But it wasn't just PWAC that let
the issue slide. Robertson puts a lot of blame on CANCOPY, a
non-profit organization that distributes xerography royalties to
writers and publishers, for its own decade of inaction. "When
CANCOPY started they said, 'Once we get the photocopying under
control then we'll start worrying about electronic rights, so
don't worry,'" she says. "And so everybody went to sleep, only to
wake up and find that CANCOPY had done absolutely nothing on
electronic rights. Zero. Zip."
And that's probably the
most you're going to get out of CANCOPY in terms of electronic
royalties, at least as long as Lucy White is associate director.
"It's a primary rights issue and CANCOPY deals with secondary
rights," says White. "If a writer has sold print rights only to
The Globe and Mail or nay other periodical and
then that periodical takes it and does something else with it,
such as putting it on an electronic format, it's not a secondary
use of the print work - it's a first-time electronic rights
issue. And it's not CANCOPY's issue." So it comes down to a case
of semantics. Most writers think of their e-rights as secondary
because they're sold in addition to their first North American
print rights. CANCOPY sees it as a primary right because it's the
first time the articles have been used in an electronic format.
Regardless of their reasons, the silence of PWAC and
CANCOPY inadvertently let publishers like the Globe
continue databasing their consent unabated. And that
gave publishers years to establish their own idea of an industry
standard, which they use as a part of their defence. "The
company's position has been that we've been doing this for almost
20 years and now all of a sudden there are objections," says
Earle Gill, executive editor at the Globe.
"Our understanding was that when we bought the thing, we bought
the right to publish it. And 'publishing' these days means any
number of things, whether on paper or electronically."
But Robertson didn't know that until, as she puts it, all the
"hoo-ha" started.
The hoo-ha came largely in the form
of a PWAC educational campaign. In the spring of 1995, the
writers' group searched about two dozen commercial databases for
the by-lines of 21 members. Mason was shocked by what he
considers an abuse of copyright law. "We found something like
1,700 hits of our members' work, and 79 percent of the content
was there without the permission of the copyright holder," he
says. "Not one penny of this revenue was getting back to any of
these 21 people."
PWAC's campaign prompted Robertson to
launch her own search, so she asked the Metropolitan Toronto
Reference Library to check InfoGlobe for her work. They found the
excerpt from Report on BusinessMagazine, along
with a bunch of her book reviews. Robertson didn't immediately
opt for a lawsuit. Initially, she tried to negotiate something
with the Globe. First there was an exchange of
letters between Thomson and McClelland and Stewart, but that went
nowhere. Then there were more letters - this time from her
attorney. What Robertson got back, she says, was a
"Piss-Off-And-Die letter from one of Thomson's lawyers." By June
1996, she had met with lawyer Michael McGowan to file her class
action lawsuit and set some legal precedent regarding electronic
rights.
The members of PWAC's executive had already
begun their own pressure campaign against various publishers and
editors. They wrote letters, made phone calls and created a PWAC
web site to express their discontent over the unpaid electronic
use of their work. They were aided by a small ad hoc group called
Concerned Writers, which started its own education campaign. In
response to the pressure, publishers hastily drew up contracts -
most of them specifying that freelancers give over their
electronic rights for no additional payment.
PWAC tried
negotiating the terms on these new contracts, but with little
initial success. Mason's important first meeting with Gill was
rather uneventful. "He listened, he nodded and he was able to go
back to his masters saying that he had consulted with the
creators," says Mason of Gill's actions that day. But while it
appeared that publishers just weren't taking PWAC and its demands
seriously, PWAC's executives were partially to blame. Gill asked
them to get back to him by April of 1994 and that never happened.
"We dropped the ball. He didn't hear back from us, so
he didn't know what the opposition's stand was," admits Mason. So
the Globewent ahead with another draft of the
contract, followed by another round of unproductive negotiations
with the two writers' groups.
Under pressure from the
writers, many other publishers have drawn up new contracts, some
of which acknowledge freelancers' concerns. But these contracts
can still be confusing. For instance, MacLean Hunter Publishing
Limited's latest contract lumps electronic database rights into
the "basic rights" category, but leaves online rights (for things
like the Chatelaine ConnectsWeb site) in the
scope of "additional rights." And while
Chatelaineoffers a token payment of $10 to $30
for the online use of any article over 500 words, payment for use
in a database is a little more complicated and a lot more
ambiguous.
When I asked Ivor Shapiro, then managing
editor of Chatelaine, if his magazine pays for
database rights, he said that it's a part of the blanket fee. But
when I asked him how much of that actually pays for database
rights, I didn't really get an answer. What I got was Shapiro's
house metaphor:
"When you buy a house you do not pay
separately for the broadloom, curtains, dishwasher and
refrigerator. You specify in a blanket sale agreement that all
the above are included in the negotiated price. Does this mean
you are grabbing or stealing the broadloom? Of course not. In the
same way, Chatelaine negotiates a fee to cover
all the permissions it needs - including the one that has by far
the greatest value: first print rights.
This system is
confusing enough on its own. But what aggravates the situation is
that each publisher, and often each magazine, has taken a
slightly different position on the electronic rights issue. On
the one hand, The Financial Postdemands
non-exclusive world-wide rights for varying periods of time,
depending on the type of article. Canadian
Gardeningmagazine, on the other hand, offered Robertson
an additional 10 percent fee for an additional one-year license
to reproduce an article on their Web site.
Even amid
this commotion, PWAC has made some small victories with
individual publications and publishers. Telemedia Communications
Inc. backed down on its initial electronic rights grab and the
Globe has finally begun to give in, offering
an additional three percent of the initial fee for electronic
rights. It may be only a small amount of money, but it represents
a growing trend of publishers acknowledging a monetary value for
electronic rights.
What that value is, exactly, remains
unclear. Shapiro says that less than one percent of MacLean
Hunter's profits comes from its electronic ventures and that it's
simply a case of market economics setting the value of electronic
rights at a low level. Hence publishers like MacLean Hunter
follow the invisible hand of the free market and pay for
electronic rights at a rate that ranges from nothing to
negligible. When I bring up this argument with Prather from
Knight-Ridder, she laughs. "Oh my Lord! We've been in this
business for 25 years. Yes, indeed, we make a lot of money and
the people who provide us with the information make money. Or
they wouldn't do it," she says.
It is quite possible
that both Prather and Shapiro are correct - that while
Knight-Ridder gets lots of money from electronic databases,
they're not a profit-maker for Chatelaine.
Perhaps it would be better if freelancers were well-paid for
their contributions and market evolution took its course, as
Shapiro suggests, only this time letting the financially weak
companies die off and drop out of the information industry.
Jim Carroll, freelancer and co-author of the
Canadian Internet Handbook, says he simply
doesn't care whether the databases are making a profit. He
stopped writing for Computing Canadatwo years
ago, when he discovered his work was being used without his
permission. The magazine tried to force Carroll into a contract
that would legally sign over his electronic rights to the
publisher. He spreads the word about electronic rights through
Concerned Writers, his radio show, NetTalk,
and any opportunity he can find to speak to the public. "My
articles are being sold by them with no recompense to me. That is
fundamentally, legally and morally wrong. That is like saying
it's okay to go out and mug somebody in the street because we
don't find any money in their pocket."
Database
companies such as InfoGlobe argue that even if they were making
money, their limited technology simply could not ensure that some
of the new media profits went to the freelancer. "The database
we've got is still the original software, which is 20 years old.
It's not exactly cutting edge. It can't even tell you what
somebody looked at. All it knows is that Customer A signed on at
8:03 and signed off at 8:07," says Gill. I could see this
reasoning going over well in a room full of computer-illiterate
writers, but I know better. I'm tempted to tell Gill that this is
simply not a complex programming task. Even I could fix it.